Contact
Email support@inkplug.ca. InkPlug responds to most requests within 2 business days.
Support
Support for bookings, payments, and account help
For support, contact support@inkplug.ca. InkPlug aims to respond to most requests within 2 business days.
Include in your request
Include your account email and username, iPhone or Android device, app version or build if known, what happened, what you expected, and the last action you took. Add screenshots only if helpful and safe to share.
Support request details
Booking, deposit, and refund help
Include the artist username or name, booking or request context, appointment date if relevant, deposit or payment status, cancellation or reschedule timing, and whether payment was in-app through InkPlug/Stripe or external/off-platform. External payments are handled outside InkPlug, and support may only be able to review documentation.
Artist verification help
Include your account email and username, the verification status shown in the app, and whether you are asking about ID upload, work samples, rejection, or resubmission. Government ID files are private, admin-only, and deleted under the verification retention policy.
Account and privacy requests
For account deactivation, deletion or privacy requests, email changes, login issues, or security concerns, contact support@inkplug.ca from the email tied to the account when possible.
Safety and reports
For unsafe behavior, impersonation, harassment, infringing content, suspicious payment behavior, or illegal tattooing concerns, include relevant usernames, booking or post context, and a concise description.